Welcome to the New Membership Portal
Important Member Information
To improve your membership experience, AmericanHort has implemented a new membership software platform. This move provides members with a platform that is easy to navigate, improved functionality, and streamlines profile management and updates.
Here are some frequently asked questions and responses for your review. As always, AmericanHort is here to support you, so please do not hesitate to email or call us at +1-614-487-1117.
FAQs
How do I log in, and will my password remain the same with this transition?
Go to the new portal and use your email as the username. The first time you log in, you will need to click on Forgot Password. When prompted, create a new secure password.
Will all my data from the old portal transition to the new platform?
Yes, all your data has been migrated from the old platform to the new one. Please review your profile information to ensure everything is accurate and see if any of your information needs updating.
How can I update my membership profile?
Log in to the portal. On the left side under My Profile, select Edit My Profile.
Once you have selected that, you will be able to update any personal contact information.
How do I find my membership information?
Navigate to your profile and scroll to the bottom and it will show a summary of your current membership information.
What is a company manager and how can that be set up in the portal?
A company manager is the administrative contact for a company member. This admin contact is also a billing contact. Each company can select up to five (5) company managers.
For you to implement a company manager, login to your company portal and click on Company Profile. Next click Manage Roster. Look for the Actions button and click Add Individual.
Complete the form and repeat as needed to add each manager.
Another method is to click on My Company (if you are already designated as a manager), then select Manage Roster, click Actions and then Add. Follow the instructions above to complete the process.
How can I add staff members to the account?
As a Company Manager, click on My Company, then select Manage Roster, click Actions and then Add Individual. Once added the staff member can use the Forgot Password feature to create their password and login.
How can I set up membership auto renewal?
Auto renewal is set up as the default. If you wish to turn off this function, you will need to toggle off auto renew during your renewal or join process.
If it is in the middle of the year, and you wish to edit this functionality, you can find it under My Payment Methods. Once in that section you will see the button that enables you to turn off auto renewal.
Can payment methods be stored to make webinar and course registration easier?
YES! Payment methods can be stored. Plus, individuals designated as a company manager can even pay invoices on behalf of staff members. Staff can generate invoices when signing up for programs and managers can pay for them.
Will a primary company account still require two logins?
No, a company can simply invite all staff members to create a profile. This can be done by sending an email with the invitation. Company managers can be designated, which means they are the company contacts that have administrative access for a member company. Company managers are also the billing contact and have access to the company account to manage payments for renewals and AmericanHort programming.